Buyers Help Guide
Use our handy buyers help guide to answer any questions that you may have.
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Placing Your Order
Placing Your Order
Placing an order with us is super easy. Find the right method for you below.
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Online
Online
Place Your Order Online - Your order will be ready in approximately 2 weeks from receipt of ashes.
When an online order has been placed, we will send you a pack with everything you need to send the ashes or hair back to us. This pack includes a sealable bag for the ashes or hair, a wooden spoon to decant the ashes, and a freepost returns envelope. A ring-sizer will also be included if you are unsure of your ring size, so you can place your order even if you are not certain on the size you need.
When we receive your online order, a member of our team will contact you to confirm everything and answer any questions that you may have.
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In Person
In Person
Come and visit our beautiful studio and showroom and order in person. We love people visiting us!
We have lots of samples for you to see and try on. Our team of specialists can also deal with the ashes should you prefer not to do this yourself.
There is never any obligation to buy, and we are happy to have a chat and answer all questions you may have.
We are always open for walk-ins, but we recommend booking an appointment with the calendar below.
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Video
Video
If you are unable to visit in person but would like a similar experience, you can book a video consultation with us. We will show you our designs, answer any questions you have, and take all the pain out of ordering remotely.
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Postal
Postal
If you cannot visit our studio in person and don't wish to order online or in a video consultation, you can request an Order Pack to place an order via post.
Follow the link below to request your free order pack. We will send you everything you need to order including a brochure, order form, ring sizer, spoon to decant ashes, and a Freepost returns envelope.
Upon receiving your order form and ashes, we will call you to check the details and take payment.
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Online
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How to send us your ashes and hair
Sending Packages
Click on the links below to learn how to safely pack and send the ashes and hair to us.
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Sending Ashes
Sending Ashes
Watch our video guide below to learn how to safely send us ashes using our order pack.
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Sending Hair
Sending Hair
Watch our video guide below to learn how to safely send us hair using our order pack.
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Worried about sending your ashes in the post?
Worried about sending ashes in the post?
Want your ashes or hair to arrive with us as fast as possible?
If you don't think our freepost returns service is suitable and want to guarantee that your ashes arrive with us the next working day, then we recommend using Royal Mail's "Special Delivery" service which can be purchased at your local post office.
When we receive your ashes or hair here, we match them up with your order and will always give you a call to let you know we have received them. If you are not available to talk, we will leave you a voicemail or send an email to keep you up to date.
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Sending Ashes
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What's my ring size?
What's my ring size?
If you don't know your ring size, don't worry!
You can still place your order without knowing your ring size by choosing 'I'm unsure – please send me a ring sizer' from the ring size selection tool on the product page.
We will then send you a ring-sizer with your ashes collection pack.
If you already have one of our ring sizers and want to see how to use it, please watch the following video.
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More About our Metals & Gems
More About our Metals & Gems
We only work with the very best precious metals and hand-select the highest quality ethical diamonds and gemstones. For more information on our materials, click on the area of interest below.
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Diamonds & Gemstones
Diamonds & Gemstones
We hand select each and every diamond and gemstone to ensure that it is of the very highest quality.
The diamonds we use are stunning and have a minimum quality of D E F colourless diamonds, an SI1 clarity with a minimum cut of VG. Every diamond we sell above 0.2ct comes with an IGI certificate which will be provided with your completed piece and can also be viewed independently online.
We also offer stunning ranges with Emeralds, Rubies and many different coloured Sapphires.
To Protect the planet, we only use ethical lab-grown diamonds and gemstones. If you preferred mined versions, please get in touch.
More information on our diamonds and gemstones can be found on the below links:
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Glass Gemstone Information
Glass Gemstone Information
All of our glass ashes gemstones are handcrafed by our team of specialist glass artists in our workshop.
Our team of talented glass artists turn ashes into an array of glass gemstones in different sizes and 16 colours.
There is a choice of 16 clear and opaque glass gemstone colours, giving you complete flexibility over the finished piece. All our gemstones are handset by our jewellers into your chosen style of jewellery.
Glass gemstones offer a superior choice for memorial jewellery over alternatives made with resin.
More information on our Glass Gemstones can be found on the below link:
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Resin Information And Why We Don't Use It
Resin Information
Choosing which memorial piece you want can be a really difficult decision. If you've looked online for memorial jewellery, chances are you have come across the concept of resin being used as a preservation tool for ashes and hair. We do not use resin here and generally advise against it.
Resin, or epoxy resin, is a type of glue that is man-made and used for many different purposes. Resin casting is a method of plastic casting where a mold is filled with a synthetic resin which then hardens. Due to the simplicity of the product, this can be carried out with little investment and little skill.
Its use in jewellery, whilst frowned upon by master craftsmen, has grown over recent years. All resin has the possibility of discoloring to an off-yellow, warping, or falling out due to shrinkage. You cannot get it wet or expose it to too much sun. This is why you won't find resin products in a true jewellery store but will find these products on a market stall.
Don't just take our word for it. It's always important to do your own research. Whilst resin has its place in the world, we believe that for memorialisation, it is not suitable.
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Precious Metal Information
Precious Metal Information
Which precious metals do you make with?We work with Sterling Silver, 9ct and 18ct Yellow, Rose, and White Gold, and Platinum.
Is there a difference between 9ct and 18ct gold?The main difference between 9ct gold and 18ct gold is the purity, with 18ct gold being the purer of the two. As a result, 18ct gold will be more expensive than 9ct gold.
The color varies between 9ct and 18ct golds very slightly. This is not noticeable to most people.
None of the above make either metal better or worse. We always advise to go with the one that you want or the one you normally choose.
Which Precious Metal is best?All our precious metal is high quality and suitable for use.
In terms of hardness, silver is the softest, then 9ct gold, then 18ct with platinum being the hardest.
As we said though at the beginning, all precious metals we use are suitable, so it's very much a personal preference based on what you normally buy and your budget.
Do you use sterling silver?Yes, all our silver is sterling silver.
Will your silver tarnish?We Rhodium plate all of our silver to avoid tarnishing as silver is a metal that does tarnish if exposed to certain elements.
Do you hallmark your precious metal?We hallmark all jewellery as per hallmarking UK guidelines and law.
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Diamonds & Gemstones
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Delivery
Delivery
Once your order is complete, we will call you to arrange delivery or collection.
The majority of our pieces are sent out using our courier network on a next day service.
Smaller items are sent via Royal Mail, and artwork that has a length of 1 meter is delivered personally by our team.
Deliveries are Monday to Friday as standard.
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Warranty
Warranty
All our products come with a 12-month warranty against manufacturing defects.
If your item has an issue relating to the quality, for example, a manufacturing fault, we kindly ask you to email us with a photograph and description. Please contact us with an image and description of the issue. Our customer care team and a qualified jeweler will assess the issue and contact you. If we find a manufacturing fault with your item, it will be repaired or remade free of charge.
Please note that pendant chains are only guaranteed for three months owing to the nature of wear and tear.
The Ashes With Art team is proud to produce high-quality handcrafted items, and the core of our business is excellent customer service. We will always strive to ensure you are completely happy with your piece. Do not hesitate to contact us if we can assist you in any way.
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Book a Consultation
Book a Consultation
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Video
Video
If you are unable to visit in person but would like a similar experience, you can book a video consultation with us. We will show you our designs, answer any questions you have, and take all the pain out of ordering remotely.
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In Person
In Person
Come and visit our beautiful studio and showroom and order in person. We love people visiting us!
We have lots of samples for you to see and try on. Our team of specialists can also deal with the ashes should you prefer not to do this yourself.
There is never any obligation to buy, and we are happy to have a chat and answer all questions you may have.
We are always open for walk-ins, but we recommend booking an appointment with the calendar below.
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Video
01903 216425
hello@asheswithart.co.uk
Find Us
Monday to Saturday 9:30AM - 5:30PM
Ashes With Art 81 High Street Worthing BN11 1DN
