CARE & REPAIR
MADE TO LAST
Your jewellery is fully waterproof and safe to wear while washing your hands or showering.
For silver jewellery, however, frequent exposure to chlorinated or salt water can cause mild tarnish — harmless and easy to polish away.
To help prevent tarnish or accidental damage, remove your jewellery before swimming, exercising, or using household cleaners.
EVERYDAY JEWELLERY CARE
Apply lotions, perfumes, and hair products before putting on your jewellery — this prevents build-up that can dull the shine.
We also recommend removing your jewellery before bed to prevent accidental bending or catching on fabrics. Small mindful habits like these will keep your jewellery radiant for years to come.
CARING FOR CHAINS & CLASPS
Chains and clasps should be handled with care.
Always fasten your chain before storing it to avoid tangles, and remove necklaces before sleeping or exercising.
If your clasp feels loose or stiff, our jewellers can service and secure it as part of our professional jewellery repair service.
FAQ - Wearing Your Jewellery
EVERYDAY POLISHING
Regular wear naturally helps prevent tarnish and develops a soft, beautiful patina.
Use your Ashes With Art polishing cloth to gently remove fingerprints or dullness.
HOW TO CLEAN JEWELLERY WITH SOAP AND WATER
Your jewellery is fully waterproof, so you can safely give it a gentle wash at home.
To clean:
1. Mix a small amount of washing-up liquid with warm water in a bowl.
2. Place your jewellery in and let it soak for a few minutes.
3. Use a soft baby toothbrush to loosen any residue.
4. Rinse thoroughly with clean water to remove soap.
5. Pat dry with a soft cloth or allow to air-dry completely.
Always clean over a soft surface, such as a towel or cloth, to avoid damage if your piece slips.
STORING YOUR JEWELLERY
When not wearing your jewellery, store it in your Ashes With Art pouch or box, away from other pieces to avoid scratching.
For pendants and bracelets, lay chains carefully to avoid tangles or knots that could lead to breaks.
Your travel pouch is perfect for the gym, pool, or trips away — place your jewellery inside rather than leaving it loose in a bag or pocket.
For longer storage, add a silica-gel packet to absorb moisture and reduce tarnish.
FAQ- Cleaning & At-Home Care
CARING FOR YOUR DIAMOND JEWELLERY
Every gemstone, whether a diamond, glass gemstone, or another precious stone, is carefully hand set by our jewellers for strength, brilliance, and lasting security. We use a variety of settings, including claw settings, and bezel (rub-over) settings.
To care for your diamond jewellery, avoid direct knocks or pressure that could loosen claws or damage settings. Our jewellers check all claws and settings as part of your annual jewellery service, ensuring every stone remains safe, secure, and perfectly set for years to come.
For everyday maintenance, gently wipe the gemstone with a soft, dry cloth to remove fingerprints or residue. Diamond jewellery can be professionally cleaned during your annual service to restore its full sparkle and brilliance.
PROFESSIONAL REPOLISHING
Our glass gemstones are designed for strength, clarity, and everyday wear. Each gemstone is made from solid glass — not resin — and is fully waterproof and UV safe, allowing you to wear your jewellery with confidence.
To keep your glass gemstone looking its best, avoid hard knocks that could scuff the surface, and wipe it gently with a soft, dry cloth to remove fingerprints or residue.
If your gemstone ever appears less vibrant, our jewellers can gently repolish it during your Full Jewellery Service to restore its smooth surface and original brilliance. This professional process is completely safe and carried out by our memorial specialists in-house.
This service is included within our Full Jewellery Service for glass gemstone jewellery and can be arranged through our studio.
FAQ - Specific Jewellery Care
UNDERSTANDING TARNISH
Sterling silver jewellery can naturally tarnish — and that’s perfectly normal. It happens when the metal reacts with elements in the air or everyday products like perfume, lotion, or cleaning agents.
Tarnish appears as grey, brown, or black marks on the surface and may develop gradually or suddenly. It only affects the outer layer of the metal and causes no lasting damage. Tarnish isn’t a flaw or sign of poor quality — it’s easily removed with a gentle polish to restore your silver’s bright, clean shine.
REMOVING TARNISH AND RESTORING SHINE
Tarnish can be lifted quickly and safely with a polishing cloth or a professional clean.
You can also use this simple at-home method for silver:
- Line a bowl with foil (shiny side up).
- Add hot water and a tablespoon of bicarbonate of soda per 500 ml.
- Place jewellery so it touches the foil and wait for fizzing to stop.
- Rinse and polish dry.
This simple process restores shine without damaging silver.
SCRATCHES & PATINA
All precious metals — including gold, silver, and platinum — can develop fine scratches with daily wear. These marks are completely normal and simply part of your jewellery’s natural life.
Rings are most prone to light scratches as they come into contact with hard surfaces like keys, phones, and desks. Over time, these blend into a soft patina that adds warmth and character to your piece.
A gentle polish at home can lift surface marks, while deeper scratches can be restored through our professional jewellery cleaning and servicing options.
WHITE GOLD & RHODIUM PLATING
White gold jewellery naturally has a soft, pale yellow tone. To achieve its bright, cool-white finish, each piece is coated in a thin layer of rhodium plating.
Over time, this plating gently wears away, revealing the warmer hue beneath — a normal part of the metal’s ageing process. A simple rhodium replating service will restore your jewellery’s original brilliant white colour and shine.
FAQ - Tarnish, Scratches, and Replating
EXPERT MEMORIAL JEWELLERY CARE
As leading memorial jewellery specialists, all servicing and repairs are carried out in-house by our trained jewellers with the utmost care and respect. Every piece is handled securely, ensuring that any ashes, hair, or glass gemstones remain completely safe throughout the process.
Our expert team focuses on restoring your jewellery’s original brilliance while preserving its sentimental meaning, so your piece continues to look and feel as special as the day it was made.
WHAT'S INCLUDED IN A FULL SERVICE
Our Full Jewellery Service is a complete professional restoration designed to bring your piece back to its original beauty. Each item is carefully inspected by our jewellers before and after servicing to ensure every detail is perfect.
Your service includes:
- Deep cleaning and professional polishing to restore shine
- Checking and tightening of settings and gemstones
- Polishing of glass gemstones for lasting clarity
- Rhodium plating for white gold and sterling silver
- A complimentary polishing cloth to help maintain your jewellery at home
Every service is carried out by our in-house memorial specialists, ensuring your jewellery is cared for with precision, safety, and respect.
RING RESIZING SERVICE
We offer a professional ring resizing service for all Ashes With Art memorial rings, including those containing ashes, hair, or glass gemstones. Each piece is carefully assessed before resizing to ensure the memorial chamber remains completely sealed and protected.
Our jewellers use precise, traditional methods to adjust your ring by adding or removing a small amount of metal. The ashes or hair are never disturbed during the process, and any polishing or engraving can be fully restored as part of your service.
WHY JEWELLERY SERVICING MATTERS
Regular jewellery servicing is one of the most effective ways to protect the beauty and strength of your memorial jewellery. Over time, small movements in settings, clasps, or chains can loosen gemstones or fittings.
An annual professional inspection and clean allows our jewellers to identify early signs of wear, preventing future damage or loss. Many clients choose to book their service each year to keep their jewellery secure, polished, and full of meaning.