Handmade by master craftspeople

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Our most Frequently Asked Questions

We have made ordering super easy and have provided 3 options to allow you to choose the method that is right for you.

Our order processes can be found here.

If you are nervous about ordering something so precious, please do call and ask us as many questions as you wish. 

Orders take approximately 10 working days to complete when ordering online and 20 working days when ordering using any other method.

Our ordering processes can be read here.

Yes, you can pop in or make an appointment. We have a consultation room and many samples available to see and try on. We will also take you through the process we use to make your pieces.

For those that cannot visit, please watch our video which can be seen here.

You can also  have a virtual tour of our studio here.

Yes, your ashes will be clearly visible through your chosen piece. Each piece has been expertly designed to ensure that the ash compliments the piece.

Yes, we regularly do this.

No, the price you see is the price you pay, no hidden charges or extra costs for all orders delivered to mainland UK.

One teaspoon is required for each item made. We return unused ashes with your finished piece.

Yes. Please bring them to us or give us a call and we can arrange a courier to pick up the urn or ashes box. Please note that there is an extra charge for this courier service.

Our entire process is quality assured and each piece is certified to guarantee the ashes that are within it are those of your loved one. You are also able to visit and either see the ashes being placed into your piece or we will help you place the ashes into the glass yourself.

If ordering online we will take payment at checkout. 

If ordering through our postal service we will call you when the ashes arrive to confirm that we all details and also take payment.

If ordering in person, we take payment when placing the order.

Yes. We are expert glass and jewellery makers that use traditional processes to ensure the highest quality of finishes. We are extremely confident that you will not find better quality anywhere.

Read all about our values here