OUR PROCESS
CONFIRMATION OF ORDER AND COLLECTION OF ASHES
When an order is placed, we will give you a call to confirm we have received it and answer any questions you may have. If you need an Order Pack or ring-sizer, we will send this out to you. The Order Pack will contain everything you need to return the ashes or hair back to us, including a Freepost returns envelope.
MAKING YOUR JEWELLERY
As soon as your order is placed, we start work on your jewellery. All of our pieces are expertly handmade by our master craftsmen. We start the process by making your piece to the size, chosen design, and precious metal of your choice. When we receive the ashes or hair, we can continue work.
RECEIVING ASHES OR HAIR
We will always get in touch when we receive the ashes or hair. A member of our team will give you a call to let you know. If we cannot reach you by phone, we will always leave a voicemail or send an email.
HALLMARKING
MAKING THE CREMATION ASH GEMSTONE
SETTING ASHES GEMSTONES AND SEALING CHAMBERS
As soon as we receive your hallmarked jewellery back from the Assay Office, we can begin setting the glass gemstone or sealing the secrets chamber. For all of our gemstones, each piece is set by hand using traditional techniques that have been used for hundreds of years. We don’t cut corners and use glues or resin, as using cheap processes like this could result in stones falling out. For Secrets Collection pieces, we create the hidden chamber and place the ashes or hair within. Our expert jewellers laser-weld the chamber closed, ensuring the ashes or hair is safe within your piece. We mark this area with a small engraving called a chamber marker.
ENGRAVING YOUR CREMATION JEWELLERY
GLASS ART MEMORIALS AND KEEPSAKES
With your ashes or hair safely received, we can start work to make your cremation glass art. For artwork, we hand-cut and arrange up to 200 individual pieces of glass. Once the design, cutting, and arrangement has taken place, your artwork is fired in our kilns for 3 days to ensure optimal quality and strength. For memorial glass keepsakes such as our Rainbow Bridges, Butterflies and Comfort Pebbles, we can also start work upon receiving the ashes. We hand-cut the glass in your chosen colour and fire in the kiln. When ready, we can detail the finishing touches of your piece, such as engraving for the Comfort Pebbles.
FINISHING YOUR GLASS ART MEMORIAL
QUALITY CHECKING YOUR PIECE
CERTIFYING YOUR CREMATION JEWELLERY OR GLASS ART MEMORIAL
Once the quality checks are all complete, we certify your piece by including a certificate of authenticity within your order. This is our guarantee that the ashes or hair that have been provided are those within. For those pieces containing diamonds over 0.2ct, you will also have your certified IGI certificate detailing the incredible quality of your stone.
WRAPPING, PACKING, AND DELIVERY
Once everything is ready, we carefully wrap each individual piece, assuring they are beautifully presented and set for collection or delivery. You can expect a phone call from us to arrange this. We use a signed-for courier service for delivery to ensure you receive your order on a day that suits you.